Preparing For Your Pet's Visit
It kind of feels like the first day of school! Nervous pet parents want the best for their dog or cat. But never fear your pet is in good hands! Did you know our staff is Pet First Aid certified? We also work closely with local veterinary clinics to ensure we are meeting your pet's needs. When you choose FAF, you can feel confident our staff has your pet’s best interests at heart!
Injuries, bites or sensitive areas? Does your pet have any special needs, like medication or a specific health condition? Make sure to tell us anything we should know about your pet in advance. Do they have a special toy or favorite blanket? Bring it! Those items can make the experience even better. And, if your pet has any specific likes or dislikes when it comes to grooming, by all means let us know!
Vaccinations:
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Dogs must be current on their Rabies and Distemper Combo vaccinations.
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The Bordetella (Kennel Cough) vaccination is STRONGLY recommended.
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Cats must be current on their Rabies and Distemper Combo vaccinations.
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We STRONGLY advise all pets be treated with a flea/tick preventative.
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Also, any series of these vaccinations must be complete for at least one week prior to visiting our establishment if the prior vaccinations were expired.
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We will not accept pets who have never been vaccinated, house bound or not. This is for the safety of all visiting pets and our staff. We will, however, accept Titer testing for pets who can no longer be vaccinated due to being immune suppressed. If you choose not to Titer test, we do require veterinary certification for pets who can no longer be vaccinated due to health issues. All ages and breeds of dogs and cats are welcome for grooming. Other pets maybe accepted with consultation.
Feel free to have your Vet Clinic send proof of health & vaccinations to
FAF.Mankato@gmail.com
Health and Safety:
UNDERLYING HEALTH CONDITIONS:
When you choose FAF, you've choosen a staff that will groom your pet for life. Where other salons may turn pet's away with certain health conditions, FAF will groom your pet after consultation and verification that it is safe to do so from your veterinarian.
Please keep us updated on your pet's health status regarding changes such as Vision, Hearing, Hypothyroidism, Seizures, Heart Conditions, Allergies, Skin issues, Suppressed Immune System or any other condition that could put your pet at risk or require emergency care.
BEHAVIORAL ISSUES:
We are willing to work with pet's who struggle with the stress associated with grooming. Grooming can be over stimulating for some pets so it is important that you disclose any sensitivities that you are aware of. We will adapt the process, as best we as we can, to minimize the stressors for your pet. Unfortunately, there are limits to those options. If your pet requires a mood altering medication for grooming, please disclose that in advance so we can schedule accordingly. If we feel your pet would be more comfortable with medication, we will also make that suggestion.
Please be advised that if we make this suggestion, we may no longer be willing to work with you if you refuse to discuss options with your veterinarian. If we are making this suggestion, usually the pet is behaving aggressively and is a danger to itself or staff. In the event that medications don't work for an aggressive pet, we are willing to make arrangements to groom the pet at a local clinic completely sedated. We are certainly willing to discuss any special needs or concerns you may have.
COMMUNICABLE DISEASE:
Kennel Cough is a common concern for dogs who frequent dog parks, boarding, doggie daycare, and grooming facilities. Upper Respiratory Infections caused by Mycoplasma are often referred to as Kennel Cough and are not the same as Kennel Cough caused by Bordetella. You protect your dogs against Bordetella through vaccination, however, there is no vaccine available for Mycoplasma based infections.
There is very little we can do to protect your pets against aspirated or airborne microorganisms. however, we clean and disinfect all touchable surfaces to ensure we kill any lurking microorganisms!
In order to protect all visitors as best we can, we ask that if your pet should ever be diagnosed with an upper respiratory infection, that you do not visit our facility until the antibiotics (if prescribed) are complete, your pet is no longer coughing, and an additional calendar week has passed.
PAWLICIES
Reschedule/Cancellations:
We respectfully ask that clients give us a minimum of 48 business hours’ notice of a need to reschedule or cancel a scheduled appointment. We know you (and your pet) are busy and might need some flexibility on occasion!
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No-Shows:
Life happens and your business is important to us! Our valued clients are given one (1) no-show as a courtesy. A continued failure to give 48 business hours’ notice of a need to cancel or reschedule may result in the client being required to make a non-refundable pre-payment of all fees associated with the scheduled services. Thank you for understanding!
New Clients:
Will be asked to make a one-time $50.00 deposit to secure their first appointment with us. This deposit is non-refundable but will be applied directly to your grooming services when you come to your scheduled appointment.
See you soon!
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Medicated Pets:
FAF is happy to accommodate pets who have special needs! However, once FAF requests medication for grooming due to anxiety or behavior related issues, we respectfully ask that any processes related to receiving their medication, change in medication or elimination of medication is discussed with FAF in advance of their grooming appointment.
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We understand that as pets age, changes in care may be needed to address multiple health issues, but these changes can also lead to staff safety issues. We just ask that we are involved in the discussion, have an agreed upon approach, and aren’t surprised with an unmedicated pet at their appointment. Please understand, should this occur, we reserve the right to refuse service and charge all fees associated with the scheduled service. Thank you for understanding our need to balance pet and staff safety.
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Drop off/Pick Up:
FAF only offers services by appointment. We are happy to get you in on the same day if our schedule permits!
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Dropping off: we know getting your pet to where they need to go can cause issues getting to work on time. So, we allow flexibility for dropping off before your scheduled appointment time! However, it doesn’t mean your pet will be started or completed early.
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Picking up: when services are complete, we prefer to get your pet home as soon as possible, because we know that is where they are happiest! If you need to leave them with us for the day generally, we can accommodate that. While your pet is in our care, please just be sure to keep an eye on your phone in case we need your pet picked up sooner than expected.