COVID-19 Changes
Changes that Affect Clients
We will need to pre-screen you over the phone for Covid-19 exposure.
01. Humans:
We ask that you do not bring your pet if you or any member of your household are displaying symptoms of Covid-19 or any upper respiratory illness. Especially Fever, Dry Cough, Shortness of Breath. Many of us suffer from seasonal allergies. Just be vigilant about anything that is out of the norm for you or your household.
02. Pets:
We ask that you do not bring your pet if it is displaying similar symptoms. Including, Fever, Cough, Shortness of Breath, Lethargy, snotty nose or goopy eyes. Not only has it been determined that in rare cases humans can transfer Covid-19 to pets, but your pet could potentially be contagious to other pets with some other canine specific Upper Respiratory Infection. Please make sure your pets are current on vaccinations. If the rabies vaccination is expired before the date of your appointment, we will need to reschedule your appointment.
03. Entrance into building:
At this time, we are offering curbside service only. Once we all have received our vaccinations, we will gladly invite you back inside! Upon arrival, park as close to our door as possible and give us a jingle, we will come outside to greet you and take your pet inside. If your dog is particularly anxious, you are welcome to bring them in, but we do require a mask. Another alternative if you so choose is contactless drop off/pick up. You may leave your pet in our outdoor pen and once you have exited, we will come out and get them. Again, If you must enter the facility, A MASK IS REQUIRED. No exceptions.
04. Methods of Payment:
When we call you to inform you your pet can be picked up; you may pay over the phone at that time. We do not keep your credit card information. We enter it directly into our cc terminal. If you aren't comfortable paying over the phone with a credit card, we can take your card and run it through the terminal when you pick up your pet. However, for a small business, fees associated with these transactions are high. If you are comfortable, we still prefer cash or check payments.
05. Grooming Instructions:
If you are a current client, just tell us on the phone if you want a summer cut, winter cut, etc. We should have your grooming records on file. If you are a new client, we can video chat with you via Zoom, Facebook Messenger, or Google Duo in lieu of you being able to come into the facility. We are also more than willing to chat outside. PLEASE WEAR A MASK even though we are outside as many of my staff have underlying health conditions.
06. Pet Gear:
All leashes and collars will be disinfected upon intake, just in case. So, they may be damp upon return. If your pet cannot go straight into the tub upon arrival, it will be kenneled. Once removed to get a bath, the crate will be sanitized again.
All services currently require an appointment. Unfortunately FAF no longer offers daycare services.
WE HOPE TO BE ABLE TO SEE YOU SOON. WATCH FACEBOOK FOR THE MOST FREQUENT UPDATES.
​
We take great pride in providing high quality results. We will work hard to ensure you are completely satisfied with your pet's experience with us regardless of the changes due to Covid-19.
​
To schedule an appointment or to obtain more information Contact Us or call 507-388-3163.